CUSTOMER INSIGHT

Gives You A Peace Of Mind

OVERVIEW

Many builders today talk a good talk, but very few, walk the talk. Understanding the customer experience is only the first step to developing and maintaining truly loyal customers. Setting clear, concise expectations of processes, procedures and quality of workmanship is essential to delivering an exceptional experience in the home building Industry.

CustomerInsightTM is a customer experience research company designed to help warranty providers and builders uncover their homebuyer, employee and trade/supply partner experiences; turning insight into profitability.

 

OUR APPROACH:

MANAGE THE PROCESS – Identify the key performance indicators that drive customer attitudes and behaviours to ensure your business is aligned to deliver optimal customer experiences.

MEASURE THE EXPERIENCE – Proprietary data collection processes tailored to meet the needs of today’s most demanding companies. Our approach uncovers unique customer insights by integrating data collected through a purchase cycle – the transaction, referral behaviours and loyalty research.

MAINTAIN THE LOYALTY – Immediate tactical feedback to help companies manage day-to-day operations; we employ advanced analytics to help shape long-term strategy and design the optimal future experience. In order to drive a high degree of customer loyalty, an organization’s culture and business processes must be well-aligned to enhance the homebuyer’s experience. Staff awareness, communication, setting expectations, handoffs, incentive programs, and business processes that span multiple departments are a few of the key areas where CustomerInsight can help “profitably” enhance the customers’ experience.

 

The get full details and leave your CustormerInsight please visit www.customerinsight.ca

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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